Service failures and recovery in tourism and hospitality: (Record no. 1552)

MARC details
000 -LEADER
fixed length control field 00577nam a22001817a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230914072109.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230303b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978-1-78639-067-7
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 910.68 Se491 2017
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Koc, Erdogan
Relator term editor
245 ## - TITLE STATEMENT
Title Service failures and recovery in tourism and hospitality:
Remainder of title a practical manual /
Statement of responsibility, etc. edited by Erdogan Koc
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxford:
Name of publisher, distributor, etc. Cabi,
Date of publication, distribution, etc. c2017
300 ## - PHYSICAL DESCRIPTION
Extent viii, 236p.:
Other physical details ill.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes index
541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE
Accession number 6945
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourist trade - Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry - Management
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     ctu-moalboal ctu-moalboal 03/03/2021   910.68 Se491 2017 6945 03/03/2023 1 03/03/2023 Books-Reference