TY - BOOK AU - Collier, David Alan AU - Evans, James AU - Lindsay, William TI - Operations management and total quality management SN - 978-981-48-7845-6 U1 - 658.5 C699 2020 PY - 2020/// CY - Singapore PB - Cengage Learning Asia KW - Production management KW - Total quality management KW - Quality control N1 - Includes index ER -