TY  - BOOK
AU  - Ulmer, Robert R. 
AU  - Sellnow, Timothy L. 
AU  - Seeger, Matthew W. 
TI  - Effective crisis communication: moving from crisis to opportunity 
SN  - 978-1-4522-5751-8
U1  - 658.477 Ul43 2015 
PY  - 2015///
CY  - Los Angeles
PB  - Sage, 
KW  - Crisis management
KW  - Emergency - Management
KW  - Communication in management
KW  - Communication in organization
N1  - Includes references and index
ER  -