| 000 | 00577nam a22001817a 4500 | ||
|---|---|---|---|
| 005 | 20230914072109.0 | ||
| 008 | 230303b |||||||| |||| 00| 0 eng d | ||
| 020 | _a978-1-78639-067-7 | ||
| 082 | _a910.68 Se491 2017 | ||
| 100 |
_aKoc, Erdogan _eeditor |
||
| 245 |
_aService failures and recovery in tourism and hospitality: _ba practical manual / _cedited by Erdogan Koc |
||
| 260 |
_aOxford: _bCabi, _cc2017 |
||
| 300 |
_aviii, 236p.: _bill. |
||
| 504 | _aIncludes index | ||
| 541 | _e6945 | ||
| 650 | _aTourist trade - Management | ||
| 650 | _aHospitality industry - Management | ||
| 999 |
_c1552 _d1552 |
||